Ready payment bug, such as declined or incomplete transactions

If you take problems paying for Google products, y'all might need to fix a trouble with your payments profile.

Detect the event you're experiencing below:

"Your transaction cannot exist completed"

A diverseness of different situations may trigger this bulletin. Endeavor these suggestions to resolve the issue:

  • If this message is followed by instructions for submitting additional information to us, please do then. The other steps listed are unlikely to resolve this issue.
  • Cheque whether the billing address for your payment method (such as a credit bill of fare) matches the address recorded in your Google payments eye settings. If they don't match, update your address in your Google payments eye, and try the transaction once again.
  • Try using a Google Play souvenir card to complete the transaction.
  • Try using the all-time interface for your computing device:
    • If y'all're using a desktop computer, endeavor the transaction using the Google product's website.
    • If you're using a mobile device, try using the production'southward mobile app (if an app is bachelor).
  • If y'all're using invitee checkout when the mistake occurred:
    • Try signing in to an existing Google business relationship and placing the social club once more.
    • Attempt creating a new Google account if you don't already accept 1 and visiting the Google Shop to try the transaction again.

"Unable to consummate transaction: Expired card"

Check to see if your payment method is upward to date. If it isn't, update information technology in the Payments center.

"Unable to complete transaction. Please utilise another form of payment."

Annotation: These steps also utilise if you come across the mistake message "Your payment didn't get through. Please effort a different payment method or endeavour again after."

Effort the following:

  1. Check to see if your payment method is upwards to date. If it isn't, update information technology in the Payments middle, and then try your purchase again.
  2. Make certain you accept enough money in your account for the purchase.
  3. If you're still having issues, contact your banking company to run into if there's a problem with your account.
  4. Endeavor making the purchase again with a different payment method.

"Your payment was declined due to an issue with your business relationship"

If y'all see this message, it might be because:

  • We saw a suspicious transaction on your payments profile.
  • Nosotros need a trivial more information to protect your account confronting fraud.
  • We need a fiddling more information to comply with EU police force (European customers just).

To fix the issue, try the following:

  1. Go to the Payments center.
  2. Take activeness on any errors or requests in the payments centre.
    1. You lot might demand to verify your identity earlier you can buy anything through your Google Account.
  3. Make certain your proper name, address, and payment information are up to date.

"Unable to process payment: Low card balance"

Yous might non have enough funds in your business relationship to make the payment. Cheque your account remainder or contact your bank.

Ineligible or unavailable credit or debit card

Carte is grayed out & says "verify on pay.google.com"

Your carte du jour was reported as stolen. Yous must verify the card before you tin use it again:

  1. Become to pay.google.com and sign in to your account.
    1. If yous accept multiple accounts, sign in to the account with the grayed-out card.
  2. Click Payment methods.
  3. Next to the card that says "Verification needed," click Verifyand thenCharge carte.
  4. Within 2 days, you'll find a temporary accuse on your card statement forth with an viii-digit code.
  5. To consummate verification, go to pay.google.com and enter the 8-digit code.

If you lot try to verify the payment method once again:

  1. Ostend which card you want to verify.
  2. Cheque how long ago you tried to verify your card.
    • If less than 2 days: Wait up to ii days.
    • If more than 2 days: Check your card statement. You lot should observe a temporary charge from Google called "GOOGLE TEST," with an 8-digit lawmaking.

Card is grayed out & says "menu is ineligible"

Yous can't use this card for this purchase. Try to make the purchase once more with a different card.

If the carte du jour you want to use isn't listed, follow the on-screen instructions to add a new card.

Closed payments profile

Learn more about what to do if you temporarily or permanently airtight your payments profile.

If you're still having problem, contact support.

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